CleanCall Help

Everything you need to get started with real-time phone translation

How It Works
Setup Guide
Glossary
FAQ

How It Works

Inbound Calls (Customers Calling You)
Customer Calls
Dials your CleanCall number
Language Menu
Caller selects their language
AI Translation
Real-time speech translation
You Answer
Hear caller in your language
Example: A Spanish-speaking customer calls your CleanCall number, presses 1 for Spanish, and you hear their message in English. When you reply in English, they hear it in Spanish.
Outbound Calls (You Calling Customers)
You Call
Dial your CleanCall number
Enter PIN
Authenticate with your PIN
Dial Customer
Enter customer's number
Connected
AI translates both ways
Example: You need to call a Mandarin-speaking customer. Call your CleanCall number, enter your PIN, dial their number, select Mandarin. Now you can speak English and they'll hear Mandarin.

Setup Guide

1
Choose Your Plan

Select a plan based on how many voice assistants (phone lines) you need and your expected monthly call minutes. All plans include the same translation quality.

2
Create Your Account

Enter your name, email, and company name. This creates your organization in our system.

3
Complete Payment

Securely pay via Stripe. Your subscription starts immediately.

4
Create Your First Voice Assistant

This is where you set up your phone line:

  • Name: A friendly label (e.g., "Customer Support Line")
  • Area Code: Choose a US area code for your new number (pick one your customers recognize)
  • Destination Number: Your real phone number where calls will ring
  • Language Settings: Choose "Auto-detect" to let AI detect the caller's language automatically
5
Test Your Setup

Call your new CleanCall number from a different phone to make sure everything works!

Test Your Setup

After creating your voice assistant, test it immediately:

  1. Use a different phone (not your destination phone)
  2. Call your new CleanCall number
  3. Select a language from the menu
  4. Your destination phone should ring
  5. Answer and speak - you should hear the translation!

If your destination phone doesn't ring, double-check the number you entered.

Glossary

Voice Assistant

A dedicated phone line with its own phone number. Each voice assistant can have different settings. Your plan determines how many you can create.

Destination Number

The phone number where incoming calls are forwarded. This is your real phone - mobile, landline, or office line. When someone calls your CleanCall number, it rings here.

Area Code

The 3-digit code at the start of a US phone number (e.g., 212 for New York, 310 for Los Angeles). Choose an area code your customers will recognize and trust.

Auto-detect Language

Recommended setting. The AI automatically detects what language the caller is speaking. Best for businesses that serve customers in multiple languages.

Fixed Language

Use this if you ONLY serve customers who speak one specific language. For example, a Spanish-only support line. The system won't try to detect - it assumes all callers speak the selected language.

Interpreter Mode

When enabled, you hear the caller's original voice first, then the translation - like having a human interpreter on the call. Helpful when tone of voice matters. Available on select plans.

Smart Pass-through

When both parties speak the same language, the AI skips translation and connects you directly. Saves minutes and sounds more natural.

Included Minutes

The translation minutes included in your monthly plan. All your voice assistants share this pool. If you exceed your minutes, overage rates apply.

Outbound PIN

A security code you enter when making outbound calls through CleanCall. This prevents unauthorized use of your account. Set this in your voice assistant settings.

Frequently Asked Questions

Within minutes! After payment, create your voice assistant, and your phone number is instantly active. You can start receiving translated calls right away.

No problem! You can create additional voice assistants with different area codes (depending on your plan). Or contact support to help you change your number.

No. Callers just dial your CleanCall phone number like any normal call. No app, no account, no special equipment needed on their end.

Your calls continue without interruption. We charge overage at your plan's per-minute rate. You'll see usage in your dashboard so you can upgrade if needed.

Yes! Go to your voice assistant settings anytime and update the destination number. Changes take effect immediately.

There's a brief 1-2 second delay as the AI processes speech. This feels natural, similar to an international call. Most users adapt quickly.

CleanCall supports 12 languages: English, Spanish, Mandarin Chinese, French, German, Portuguese, Japanese, Korean, Russian, Arabic, Hindi, and Vietnamese.

Currently, CleanCall phone numbers are US-based only. However, your destination number (where calls forward to) can be any number that accepts calls. International customers can call your US CleanCall number.

  1. Call your CleanCall number from your phone
  2. Enter your PIN when prompted
  3. Dial the customer's phone number
  4. Select the language they speak
  5. You're connected with real-time translation!

Yes. No long-term contracts. Cancel from your dashboard anytime. Your service continues until the end of your billing period.

Still Need Help?

Our team is here to assist you.

Contact Support